sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Transfer to off site emergency service at nite

You don't even need the S/L phone. You can program the personal speed dial from an extension through Centralized Telephone programming, and as long as you have allowed Remote Call Forward, Feature 11-XX-NN can be done from ANY phone for any other phone.

Quote

You don't even need the S/L phone. You can program the personal speed dial from an extension through Centralized Telephone programming, and as long as you have allowed Remote Call Forward, Feature 11-XX-NN can be done from ANY phone for any other phone.

Thanks for the replies. I apologize for not being more familiar with this system. I have the CD that came with the system, but I'll confess to finding the terminology and explanations confusing.

I know that we've enabled the Remote Call Forwarding feature on all extensions -- the installer did that for me. What I can't seem to figure out is how "Feature 11-XX-NN can be done from ANY phone for any other phone." If someone would lay out the steps, I would greatly appreciate it.

Thanks & Best Regards,
Jay

As a follow-up, I was thinking about this, and it might be important to note that Extension 11 is the one at issue here. I know this is a "system programming" extension, though we also have an Extension 10. Just a bit more background...

- Jay

Let's say that you have enabled remote call forward for Ext. 21, but there's not a phone plugged into the port.

From Ext. 10 or 11, go into System Programming, then Centralized Telephone Programming for Ext. 21
Press Feature, 99, the outside telephone number.

Exit out of Programming

Now, from ANY display set, press Feature-11-21-99

(Feature 11 is Forward, 21 is the extension to forward from, 99 is the speed dial bin with the outside number)

Clear as mud?.....

Touch Tone Tommy:

Thanks -- that was exactly what I was needing! I appreciate the patience, and the assistance.

Regards,
Jay

If I choose the Centrex X-Fer in the VMS is there a way I can get it to stay on line? I have 3way calling but not x-fer. It kind of works the same as long as I dont hang up. I need to do a x-fer without tying up two co trunks.

Why don't you just get Centrex then?

-Hal

I would love to but it is NOT available

No, when programming the Centrex feature on the Voice Mail asks you to input the Centrex number. Then when actually doing the transfer, the VM will flash, pause, dial the number, pause, flash, pause, and finally disconnect.

To be able to set up forwarding FROM ext 10 for ext 21 you must make ext 10 (1) assigned in program #322 as well as ext 21. Then you don't even need a module in the system to support
ext 21, you can program the speed dial through central ext programming so you don't have to plug in any single line phone.

You can have an ACS 3X8 stand-a-lone (ext10-17)and program ext 40 to call forward calls

Hope this helps Al Manzo