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Joined: Oct 2004
Posts: 812
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Member
Joined: Oct 2004
Posts: 812 |
Im stumped.
I have one line assigned to pool group 70. This line is used for outcalling only. Out calling is turned on and 9* and the number is assigned.
Voice mail ports are rotary enabled and no restrictions. Voice mail ports are 7148, 7149 7150, 7151. What am I doing wrong here?
Thanks.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Is your system in Key or hybrid mode?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Oct 2004
Posts: 812
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Joined: Oct 2004
Posts: 812 |
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Are the voice mail ports Unrestricted and is their FRL set to 3?
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Joined: Oct 2004
Posts: 812
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Member
Joined: Oct 2004
Posts: 812 |
Yes, the VM ports are not restricted. I am missing somthing here The setting on the FRL im not sure. What is FRL? I did do is set ARS to 4 thinking it might help. Any Ideas TT?
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
When a calling group is set to Integrated VMI, the members are automatically set to Restricted, and the ARS FRL is changed from 3 to 0. To allow outcalling, you must change to Unrestricted and 3.
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Joined: Oct 2004
Posts: 812
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Joined: Oct 2004
Posts: 812 |
TT, I did use the Intergrated VMI Feature. I'll go back and check this. Thanks TT.
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Joined: Jun 2006
Posts: 2
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Joined: Jun 2006
Posts: 2 |
I'm a newbie and I need to implement outcalling.
I have set everything up in Merlin Messaging, but I do not know the procedure to set up the vm ports. I go to calling groups under "quick access" but I cannot locate the Integrated VMI to change the members to unrestricted. Is that done in SPM? If someone can walk me through this I would really appreciate it.
Brian
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Is your voice mail already set up and working, and you just need to get outcalling to work, or are you needing to set up Merlin Messaging from scratch?
(Nice photo in your profile..)
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Joined: Jun 2006
Posts: 2
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Joined: Jun 2006
Posts: 2 |
Thanks TT. :-}
Yes...Everything is set-up and working. I've set up my extension (turned outcalling on) as the test, but it won't call out. I'm set-up in Hybrid Mode. My one backdoor number is the VM number and is set under group 772. Group 772 is not set up as Integrated VMI it is Auto Logout.
thanks for the help
Brian
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