Hi,
Have R6 with T-1 mod recently added. Have main pool set up at x11, and setup x11 to remote call forward to speed dial 80 (which is to their answering service) when they are not there. The problem is that intermittently calls are ending up in the gen delivery mailbox, which is also belongs to x11. I believe the t-1 DID mapping is correct with the main # going to x11, DID backup ext is x11, and they have a 800# forwarded to the main DID #. Overall everything works good, except this forwarding issue.

I'm thinking they are getting a call, which is then forwarded, but then receiving another call at the same time which is ending up going to voicemail. I know that call forwarding from an extenstion can't handle multiple calls at the same time, until the first call is finished, but by then vm is picking up. Does anyone have idea on how else calls could be forwarded externally? Maybe setup a phtm extension with pool keys and forwarding, but how easy is that to turn on/off when they leave for the night?
Any ideas would be appreciated.