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Joined: Apr 2006
Posts: 17
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Joined: Apr 2006
Posts: 17 |
we have a lucent 18d and two of the phones have the message light illuminated. there are no messages in the system and i can't seem to get the light to go out....any suggestions? no manual to be found in the office...
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Go to that station and press Feature 10 and that station number and it should go off, some has turned it on.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Feb 2005
Posts: 12,358 Likes: 4
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Joined: Feb 2005
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Actually you can turn them off from any extension. Feature 10 and the extension number where you want to turn the light off.
If they mysteriously come back on again it's the messaging system doing it. Usually a reset will take care of it. Let us know.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2006
Posts: 17
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Joined: Apr 2006
Posts: 17 |
russ
thank you for such a quick reponse and forgive me if i sound really dense. i did what you suggested and the text messge appears on the screen saying message light off: but i did not know what to push to activate that instruction....
thanks again
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Joined: Apr 2006
Posts: 17
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Joined: Apr 2006
Posts: 17 |
hooray, it worked
thank you again for such a quick reponse.
have a nice day
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Hal is correct but I like to have them go right to the station with the light on, makes it faster to see if it's on or off.
Russ runs a local service and private tech center. [/url]
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Joined: Oct 2005
Posts: 105
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Joined: Oct 2005
Posts: 105 |
in regard to message lights, if the light doesn't come on after a message is left, is it the switch or the voice mail itself that is bad?
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Joined: Feb 2005
Posts: 12,358 Likes: 4
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Generally if you can turn them on and off with feature 09 and 10 the switch is operating properly, the messaging system just sends that DTMF information. The problem could be caused by not having all your VM ports assigned properly.
Other than that, a system reset will cure many problems.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
You didn't tell us which Voice Mail system you're using, but if the mailbox's phone status is set to No Phone, or a Class of Service equivalent, it won't even try to light the light.
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Joined: Oct 2005
Posts: 105
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Joined: Oct 2005
Posts: 105 |
the voicemail is a large mail PC card, it was working fine when it was in the previous system. the customer upgraded their voicemail at their office and we put the old voicemail in an ACS 4.0 in their house. But, none of the ext's lights go on when a message is left. Any ideas?
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