sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems ACS Backup & Restore - Failed Processor

I'm looking for thoughts about backing up and restoring an ACS when replacing the processor.

For example, let's say that you have an existing ACS R3 (with a backup/restore card) that fails in service. Chances are that you'd replace the processor with an ACS R6.

The problem is that you can't just take the backup/restore card out of the old processor, install it in the new one, and restore the programming, due to the different release levels.

That doesn't make sense to me. It seems that the customer's down time would be minimized if it could be quickly restored from the old backup/restore card. Even if you use the PC Administration software, there is no conversion method such as in WinSPM for the Legend.

Any feedback appreciated.

That's the way it is. The ACS is not so big that rebuilding the translations from scratch is a big deal... if you know what you are doing.

If you sold them the system originally you should have a written record of how the system was programmed. Hopefully any changes thereafter were made by you and also recorded. It usually wouldn't take me more than about 10 minutes to program from scratch using a phone. (This of course excluding speed dials and if there are lots of DSS buttons which are the customer's responsibility). We usually will do this on the bench before it goes out. This is the reason why we discourage the customer from doing any changes on their own. If they do they may very well pay for it later at times like these.

If it's not your system originally then you need to get an idea of how they had the system set up. Then too nobody says it has to be exactly as the old one was any more than if you sold them a new system, which is really what you are doing. It's a good time to see what they didn't like and what can be done better.

-Hal