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Legend r7 Delays???? #80986 09/07/06 01:37 PM
Joined: Feb 2002 Posts: 78 Delphi, IN USA telenutt Member
telenutt Member Joined: Feb 2002 Posts: 78 Delphi, IN USA	I have a customer with a Legend R7 that has about a 2 second delay before connecting when they answer the call? Any ideas??? Thanks

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Re: Legend r7 Delays???? #80987 09/07/06 01:48 PM
Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050 mdaniel Moderator-Avaya
mdaniel Moderator-Avaya Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050	What kind of lines or sevices feed the Legend? 1fb's,T-1, or other? Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com

Re: Legend r7 Delays???? #80988 09/07/06 05:22 PM
Joined: Feb 2002 Posts: 78 Delphi, IN USA telenutt Member
telenutt Member Joined: Feb 2002 Posts: 78 Delphi, IN USA	pots lines w/caller id

Re: Legend r7 Delays???? #80989 09/07/06 07:01 PM
Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA	Possibly the Caller ID Delay is not turned on?

Re: Legend r7 Delays???? #80990 09/12/06 07:07 PM
Joined: Feb 2002 Posts: 78 Delphi, IN USA telenutt Member
telenutt Member Joined: Feb 2002 Posts: 78 Delphi, IN USA	Caller Id delay is on and the caller id is functional, but when the customer answers the phone,says hello 2-3 times before caller can hear?? Changed line cards, cpu????

Re: Legend r7 Delays???? #80991 09/13/06 12:17 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Are the calls coming to the person after going through an auto attendant. If so and it is not an integrated / Lucent mail they sometimes have a supervised transfer with a delayed release. John Corrigan New Phone Systems and Service

Re: Legend r7 Delays???? #80992 09/13/06 03:13 AM
Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA	Have you tested @ MPOE with a butt set? I've seen this before, and it was a telco pair-gain issue.

Re: Legend r7 Delays???? #80993 09/13/06 06:54 PM
Joined: Feb 2002 Posts: 78 Delphi, IN USA telenutt Member
telenutt Member Joined: Feb 2002 Posts: 78 Delphi, IN USA	No, I haven't tried with a butt set (should have at the beginning...) Calls are not going thru auto attendant...not even using any kind of voice mail

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