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Joined: Apr 2003
Posts: 140
Member
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Member
Joined: Apr 2003
Posts: 140 |
Hi - I installed a Partner ACS 6.0 about 3 years ago with the Messaging PC Card (Large). My customer called the other day saying that no one can leave messages in any of the mailboxes - there is the "mailbox is full" recording. I was able to access the VM system remotely and first verified there were no messages in the mailboxes, I then tried re-initializing one of the mailboxes to see if that would clear the problem but it has not. Finally, I had them shut the system down, and re-seat the VM card - no luck. When someone tries to leave a message, they are still getting a recording stating the mailbox is full and can not take messages.
Any ideas?
Thanks!
Rich
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
If none of the voicemails will accept new messages, one option is to wipe the entire voicemail programming and start from scratch.
If that doesn't work, and the limits of the voicemail are not being exceeded, then it may need to be replaced.
I Love FEATURE 00
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Joined: Apr 2003
Posts: 140
Member
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Member
Joined: Apr 2003
Posts: 140 |
Thanks dexman - I looked in my VM manual, but I can not find a procedure to "default" the VM card. Is there such an option?
Thanks again -
Rich
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2005
Posts: 141
Member
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Member
Joined: May 2005
Posts: 141 |
I need that default procedure, too, please. I had to do this several months ago for the same pc card. Is this a repetitive issue?
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Joined: May 2005
Posts: 141
Member
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Member
Joined: May 2005
Posts: 141 |
I found the default steps on Avaya support site. Not sure if that is what I did before or not, the ole memory is not what it used to be.
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