sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems How to get Comdial Auto Attendant to answer on the first ring?

Jacktel, you are the man!
It works!
After we put the Merlin system into "night mode" it works great! Now it answers after exactly one ring! During the day it still answers to the regular day greeting even though it says "night mode." At night it correctly plays the night message. The power outage must have knocked off the night mode programming on the Merlin.
Thank you!!!!

hbiss I have removed several Avaya, Lucent etc. voicemail systems and installed a 3rd party system. Many customers hate having to put in their Ext. number then password, rather than simply putting in password.
Can also have more features.

I suppose in the end as a tech it pays to be knowledgeable on more than 1 system.

Actually, for our Avaya/Key Voice combination we don't need to enter extension# then password. (We thought we did too, until someone pointed it out to me from the board).
Now we just enter 770 and it takes us straight to the password prompt. Enter it and you're in.
We were trained by the original vendor to check email the wrong way, 100 employees X thousands of wasted keystrokes over five years! Anyway, we're happy to find the correct way to check now.