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Joined: Sep 2007
Posts: 48
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Member
Joined: Sep 2007
Posts: 48 |
I've got a client who has asked us to offer an annual maintenance agreement with their Avaya system. (about 60 phones)
I have not done this before, so am open to suggestions.
Are there things I should make sure I am covered on? What are the most likely parts to fail/go bad, etc?
Also, are there some template generic maintenance agreements anyone would be willing to share? Thanks in advance for any help.
:toast:
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
If you are an authorized Avaya Business Partner. Avaya will help you determine how much to charge.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Apr 2005
Posts: 1,138
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Joined: Apr 2005
Posts: 1,138 |
I wouldn't take it. Refer them to an Avaya Business Partner or directly to Avaya.
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Joined: Sep 2007
Posts: 48
Member
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Member
Joined: Sep 2007
Posts: 48 |
Thanks for the advice gentlemen.
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