sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IP Office remote access via internal modem

Hi All, I am trying to set up an IP Office to have remote access to Manager via and analog line and the internal software modem to satisfy the Avaya Maintenance requirements. Called tech support without much luck. I know I can toggle line one on the ATM4 card between voice and data calls using the short code *9000* and have the destination for data calls set up to go to the user "RemoteManager" which I gave extension 199. Haven't tried it yet but really frustrated with the lack of documentation on this. Does the above sound right to anyone?

We always install "Log me IN" on the VM server.
Which also houses the Manager program.
Works good.

What Hardware are you using? 406v2?

The IP403's had an internal modem built in. On the 406's I beleive that you need an ATM4(U) and an internal modem card.

But, I admit, I have only done 1 dialup access unit.

You could run an analog extension to a modem card on the PC and use PC Anywhere....If you have a seperate PC for VM Pro....

Thanks all. Figured it out yesterday after another relatively unsuccessful call to tech support. And it's really easy. The system is defaulted with dial up access pretty much all programmed. All you have to do is give the user "RemoteManager" a password. At that point they system is ready. The only caveat is that prior to dialing in you have to have the user on site dial the short code *9000* to enable the modem on line one (IP500). Once they dial the short code you can dial in using your modem on line one. Once connected you can then open manager and search for the unit. Works really well. Oh, and remember, when you are done the user on site has to dial the short code *9000* again to disable the modem and receive regular calls on line one.

Guess I'm a little late on the subject but yes... that's all there is to it for programming the system itself but if the user has VM Pro running, it is much better to use other methods such as "LogMeIn" etc via the internet.

The built in modem is way too slow for remote access to an on site server. (possible but slow)

FYI, for systems with full time Auto attendants via VM Pro, you can setup a custom call flow to dial the shortcode from remote. Handy sometimes but still more cumbersome than logmein/pcanywhere/vpn/vnc/rdp/etc.