sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Merlin Magix/messaging 2.5

does the group type need to be changed or left at auto login

Leave it auto login if you don't want members to perform login to avoid immediate MB routing.

ok the problem i have when i set the VM box up, is when someone presses the selector code to go to that group, it doesnt ring the group of phones it goes right to the mailbox

Check out Overflow settings. There is two settings:
Number Overflow(default is 1) change it to 99 and
Time Overflow(default is 0) change to number of seconds(each ring cycle is 4 sec). 20 sec = 5 rings.

ah hah!
thanks so much for clearing that up.
again folks.. i thank you for all your help

keep up the good work

alas, it still goes to that mailbox when i assign a mailbox to that group (791)
if i remove the mailbox it will ring the phones forever

ha... ok.. now it doesnt go straight to vm even with a mailbox assigned to that group.. it just rings and rings.... 4 phones in the group. tried linear and circular.

2.5 dont have group ring

Why is the MB number 791. It must be 771. 791, as I remember, is Group page 1. Are those phones rings one by one in the assigned order? Is your MB 771 programmed as having a phone? is MB Auto attendant type?

Extensions will still get automatically logged out if they miss a group call. Auto Login only puts them back in to the group following a power failure. You need an ES-2 button for them to log themselves back into the group when they miss a call.

You may find an easier solution by directing your Zero-out calls to an adjunct extension, then putting a Primary Coverage button for that adjunct on the answering phones. Or, direct them to the Operator extension, and have Primary Coverage for the Operator on the other phones.

791 is just a group i picked and assigned extensions to it in win spm.
thanks for the advise fellers