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Partner ACS & VME 400 voicemail trouble #91621 10/16/08 03:02 PM
Joined: Apr 2008
Posts: 3
messenger00 Offline OP
OP Offline
Joined: Apr 2008
Posts: 3
Itermittantly outside calls that RNA back from and extension to the voicemail are getting a extra digit (double 1 or 2 depending if the extnsion nubmer is 10-19 or 20-29) causing mailbox 11 and 22 to catch calls that arent theirs.

I have siwthced station cards,re initailized and reprgrammed the ACS prcocessor. Replaced the processor and even reconfigured voicemail from the gound up. Still - intermittanlty this happens. From the line monitor fuction I can see the digit string and the extra digit being added by the phone system, on the way back from the RNA

Has anyone ever see this before? I am at a loss.

AT&T Systems and Telephones
Re: Partner ACS & VME 400 voicemail trouble #91622 10/16/08 03:19 PM
Joined: Jun 2001
Posts: 10,922
mdaniel Offline
Joined: Jun 2001
Posts: 10,922
Does the Aleen answer the incoming calls with it's AA or does a live person answer then transfer?

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Re: Partner ACS & VME 400 voicemail trouble #91623 10/16/08 03:39 PM
Joined: Feb 2005
Posts: 12,008
hbiss Online Content
Online Content
Joined: Feb 2005
Posts: 12,008
How do you have the ACS programmed for the VM ports?


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Re: Partner ACS & VME 400 voicemail trouble #91624 10/16/08 06:56 PM
Joined: Feb 2007
Posts: 2,474
vad60 Offline
Joined: Feb 2007
Posts: 2,474
Make sure your DTMF level is not more then 7 & DTMF sensitivity is not more then 7. Take a look on your inbound DTMF Protocol. make sure there is no 1 in front of TT.


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