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Joined: Apr 2008
Posts: 3
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Joined: Apr 2008
Posts: 3 |
Itermittantly outside calls that RNA back from and extension to the voicemail are getting a extra digit (double 1 or 2 depending if the extnsion nubmer is 10-19 or 20-29) causing mailbox 11 and 22 to catch calls that arent theirs.
I have siwthced station cards,re initailized and reprgrammed the ACS prcocessor. Replaced the processor and even reconfigured voicemail from the gound up. Still - intermittanlty this happens. From the line monitor fuction I can see the digit string and the extra digit being added by the phone system, on the way back from the RNA
Has anyone ever see this before? I am at a loss.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Does the Aleen answer the incoming calls with it's AA or does a live person answer then transfer?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 12,354 Likes: 4
Member
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Member
Joined: Feb 2005
Posts: 12,354 Likes: 4 |
How do you have the ACS programmed for the VM ports?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Feb 2007
Posts: 2,473
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Member
Joined: Feb 2007
Posts: 2,473 |
Make sure your DTMF level is not more then 7 & DTMF sensitivity is not more then 7. Take a look on your inbound DTMF Protocol. make sure there is no 1 in front of TT.
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