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Joined: Mar 2006
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OP
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Joined: Mar 2006
Posts: 38 |
I have a customer with a Partner ACS with Partner Mail VS that has all lines going to the voice mail auto attendant. Is it possible to pull out line 3 and have it play a separate greeting from the others. I found in the manual to use #206 to assign the lines, but no place to create a second greeting. Any help would be appreciated.
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
The older VS systems didn't have multiple auto attendants (i believe R5 did). Just assign line coverage to a mailbox and then record the mailbox greeting to get your second greeting.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Yes, the VS R.5 can have 4-AA's.
All of the earlier versions of the VS has only 1-AA.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Mar 2006
Posts: 38
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OP
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Joined: Mar 2006
Posts: 38 |
I can't login to mailbox 99 in the voicemail to administer the system. I press 777# systems ask me to enter box, I press 99#. Systems says invalid entry. Is there a way to go through the PBX programming to change the password for the voicemail. Or am I trying to access the wrong admin box.
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Are you sure it is a VS Mail?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Mar 2006
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OP
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Uuhh, pretty sure. It is a PCMCIA card that says Partner mail VS on it
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Can you get to where the system ask for a password?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 12,344 Likes: 3
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Joined: Feb 2005
Posts: 12,344 Likes: 3 |
Uuhh, pretty sure. It is a PCMCIA card that says Partner mail VS on it
Uhhh, ain't no such thing! Instead of 99# how about 0#.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Nov 2007
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"The older VS systems didn't have multiple auto attendants (i believe R5 did). Just assign line coverage to a mailbox and then record the mailbox greeting to get your second greeting."
That would work but then there wouldn't be any selector code options for the caller. Verify which voicemail is actually installed. If it is a Partner Mail with a version earlier than five and they want more than one auto attendent, then it maybe time to upgrade.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
6string,
I think the big issue right now is for him to know what mail he actually has and whether or not he can log in to the admin box.
devildog92, can you go look at the VM circuit pack and see what the tag says on it about half way down next to the power light indicator?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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