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Joined: Dec 2008
Posts: 6
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I have a Parner VS system and am trying to get into the voicemail system, but it just rings and rings after I dial 777. Does anyone know what I can do to fix this?
Thank you,
Dana
Dana Richie
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Did this just start happening, or is it a new installation?
Are there any lights on the voice mail module?
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Joined: Dec 2008
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This just started yesterday. There is a status light that is red and another light up top on the same side that is green. It was installed approx. 2 yrs. ago.
Dana Richie
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
Double check to make sure that the ports assigned to Hunt Group #7 are correct.
I Love FEATURE 00
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Joined: Dec 2008
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Maybe I should have prefaced my post with the info that I have virtually zero experience with this or any other phone system. I know that no one has touched it and it just started this on Monday.
Dana Richie
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Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
Well, to ask the painfully obvious question: Have you powered-down the system for about 30 seconds and powered it back up? It might be worth a try at this point. I seriously doubt that your system's existing programming has been lost, but even if it has, you aren't going to cause further harm in doing so.
Ed Vaughn, MBSWWYPBX
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Joined: Dec 2008
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Yes, I powered the system down and still can't get in. I tried 777 and it rings 7 times or so then silence.....
Dana Richie
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Joined: Feb 2005
Posts: 12,358 Likes: 4
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Joined: Feb 2005
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Not that we don't want to help you but I have to ask why you are not contacting the company that sold and installed the system. There is great benefit to a relationship with a reputable dealer as you are about to find out.
The Partner Mail VS was discontinued much longer than two years ago so it certainly wasn't new when you got it.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Dec 2008
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Nope, it wasn't new and the business I purchased it from is longer around, thus I am asking for assistance here. Up until yesterday, the system would prompt for an extension and all was good. Thought maybe it might be something I could fix myself with a little help from others that have much more knowledge than I do about this system.
Dana Richie
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Joined: Oct 2004
Posts: 240
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the red light is trouble, do a system reset of your phones system
Feature oo left intercom 2 times, then #728
if the voice mail comes up again, with the red light, it looks as if you have a bad vm
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