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Joined: Dec 2008
Posts: 24
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Joined: Dec 2008
Posts: 24 |
Sorry but I am ignorant on the partner sytem.
During the day a live attendant answers the phone. If the phone does not get answered then the autoattendant kicks in.
How does one set the coverage to the auto attendant to max rings ? can individual incoming lines be set to not have coverage to the auto attendant ,but just continue to ring? How is that accomplished.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2007
Posts: 218
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Joined: May 2007
Posts: 218 |
Yes, each trunk can be programmed individually.
You can also have different number of rings day vs. night before AA answers.
It sounds like you could use an installers manual.
Are you Avaya certified?
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Dec 2008
Posts: 24
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Member
Joined: Dec 2008
Posts: 24 |
no I am not Avaya certified.
I haven't had any programming experience on the partner,just the legend and just basic admin tasks.
Found some info The # of rings appears to be line specific for day #506,1, ect . Still looking for eliminating the possibility of an individual line going to the auto attendant
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Still looking for eliminating the possibility of an individual line going to the auto attendant That is where #206 comes into play.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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