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Joined: Mar 2008
Posts: 54
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Joined: Mar 2008
Posts: 54 |
clocking issue. release 4.2.17. This customer has two circuits the first is working fine and the callers have no issue. The second has clicking noise every few seconds on outbound only. I have changed the clock quality to network, fallback and unsuitable. each with the same result. The working PRI is set to network. The lec says the trouble is the cabling in the building, Anyone have any ideas? I don't know much about how clocking works, have just been lucky on these PRI's until now I guess.
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Joined: Oct 2006
Posts: 248
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Joined: Oct 2006
Posts: 248 |
try switching the PRI's at the system and see if it follows the circuit or stays put. If it follows it is the circuit, if it doesnt follow I would look at cabling, or the pri card
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Joined: May 2004
Posts: 1,670 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,670 Likes: 4 |
Or, at the minimum, put the problem T1 in the other port and see what happens.
Would the problem circuit happen to be a dynamic T1?
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Joined: Mar 2008
Posts: 54
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Joined: Mar 2008
Posts: 54 |
When we swap the circit the errors follow. I have changed out the PRI card, patch cable and verified the cabling. Vendor meet was a no show for the provider. It has been rescheduled.
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Joined: May 2002
Posts: 4,314 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,314 Likes: 8 |
Every thing points to the provider.
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Joined: Mar 2008
Posts: 54
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Joined: Mar 2008
Posts: 54 |
Fixed. Don't know how or why because we changed nothing in programming on the IP Office but it was the equipment that caused the problem per the LEC. Nice.
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