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Joined: Dec 2009
Posts: 12
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Joined: Dec 2009
Posts: 12 |
Walked in this morning, all my phones have no displays lit but the green lights on the modules in the carrier are on...I unplugged and replugged but no change....where should I look to solve this?? Thanks! I need my phones back....
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Joined: Oct 2006
Posts: 111
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Member
Joined: Oct 2006
Posts: 111 |
Are you still down?
I would turn off the power switch on the right upper side of the carrier cabinet.
Next I would reseat all the modules and make very sure they are fully seated in the cabinet and snapped in at the top.
After a few minutes I would turn the power switch back on and hopefully the phone sets will be working.
I've seen this happen when the AC power takes several hits on/off on/off...sometimes the processor light will still be green, sometimes red. Usually a power off for a few minutes then power on will resolve it.
Otherwise I would power off and pull all modules except the center processor and see if stations connected to it will work. If so, start adding the modules back one at a time.
DT98
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Joined: Dec 2009
Posts: 12
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Joined: Dec 2009
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Yeah still down, after reseating as you suggested. I will try pulling the modules as you suggested, thanks.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Your profile doesn't say where in NY you are but i am in the Albany area if you need help.
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Joined: Dec 2009
Posts: 12
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Joined: Dec 2009
Posts: 12 |
I'm on Long Island, sorry...but thanks. Still trying to narrow it down...
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Joined: May 2002
Posts: 4,310 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,310 Likes: 8 |
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Joined: Dec 2009
Posts: 12
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Joined: Dec 2009
Posts: 12 |
It appears that the 6.0 processor module went out...I have a 3.1 backup I'm going to use. Who fixes processors (cheap)?
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
Probably better to just replace it rather than repair.
I Love FEATURE 00
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Joined: Feb 2005
Posts: 12,356 Likes: 4
Member
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Member
Joined: Feb 2005
Posts: 12,356 Likes: 4 |
Who fixes processors (cheap)?
Nobody. They all expect to be paid.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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