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Legend R5 issues
#96115 01/25/10 02:07 PM
Joined: Dec 2009
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nb402 Offline OP
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I've got a Legend R5 system that has some system phones randomly freeze up and then restart with a "ghost" call on hold. The first few phones that were affected were on the same 408MLX module (Slot 2) so my first step was to verify the problem and replace the module. Today the operators phone also froze along with 3 other system phones (operators phone in position 1/ 1, other phones on seperate module). I am now leaning towards the processor as the problem. Would anyone else agree? Below is the error log which I reset around 10:30 am. All of these errors occured in a 3 hour period. I dont have tons of experience with this particular system and the customer is watching their wallet so I would like some input before ordering the part from my BP. Thank you!

ERROR LOG


Last 30 System Errors:

Message ss/pp Cnt First Last Code
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 00/00 00:00:00 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
POWER UP COLD START 01/00 - - 01/25 13:40:17 0016
NO I-VMS PORT IN SERV 00/00 - - 01/25 13:41:48 0C01
LOST IDLE MESSAGE ERROR 01/10 - - 01/25 13:46:18 840F
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:12 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010
INVALID SLOT INTERRUPT 00/00 - - 01/25 13:40:13 0010

Permanent Errors:

Message ss/pp Cnt First Last Code

Transient Errors:

Message ss/pp Cnt First Last Code
LOST IDLE MESSAGE ERROR 05/10 003 01/25 10:49:14 01/25 13:04:00 840F
LOST IDLE MESSAGE ERROR 02/10 001 01/25 10:57:08 01/25 10:57:08 840F
NOT IN NORMAL OP MODE 02/00 001 01/25 11:00:17 01/25 11:00:17 7801
LOST IDLE MESSAGE ERROR 01/12 001 01/25 11:02:41 01/25 11:02:41 840F
LOST IDLE MESSAGE ERROR 01/10 005 01/25 11:12:14 01/25 13:46:18 840F
LOST IDLE MESSAGE ERROR 03/11 001 01/25 11:14:36 01/25 11:14:36 840F
SANITY INT NOT GENERATED 02/00 003 01/25 11:21:17 01/25 11:21:19 7802
INVALID SANITY RESPONSE 02/00 003 01/25 11:21:17 01/25 11:21:19 7804
LOST IDLE MESSAGE ERROR 02/12 001 01/25 11:52:59 01/25 11:52:59 840F
LOST IDLE MESSAGE ERROR 05/11 002 01/25 11:54:12 01/25 13:19:13 840F
LOST IDLE MESSAGE ERROR 03/09 003 01/25 12:16:46 01/25 13:20:05 840F
LOST IDLE MESSAGE ERROR 01/09 001 01/25 12:16:53 01/25 12:16:53 840F
LOST IDLE MESSAGE ERROR 01/11 001 01/25 12:27:27 01/25 12:27:27 840F
INVALID SLOT INTERRUPT 00/00 189 01/25 12:40:08 01/25 13:40:13 0010
ERROR LOG


SLOT STREAM CNT EXCEEDED 05/00 001 01/25 12:40:08 01/25 12:40:08 000C
POWER UP COLD START 01/00 002 01/25 12:40:13 01/25 13:40:17 0016
NO I-VMS PORT IN SERV 00/00 002 01/25 12:41:44 01/25 13:41:48 0C01
LOST IDLE MESSAGE ERROR 04/12 001 01/25 13:20:41 01/25 13:20:41 840F
SLOT STREAM CNT EXCEEDED 01/00 001 01/25 13:40:12 01/25 13:40:12 000C
SLOT STREAM CNT EXCEEDED 03/00 001 01/25 13:40:12 01/25 13:40:12 000C


Also forgot to add, system has been restarted and I have tried doing a board renumber as well as defaulting the system the then restoring.

Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
Re: Legend R5 issues
#96116 01/25/10 05:14 PM
Joined: Jan 2004
Posts: 515
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Your error log indicates a problem with SLOT 1, PORT 25. That is the ADJUNCT associated with SLOT 1 PORT 5, what ever that extension is.

It also could be a problem with SLOT 1, but I would first remove what ever is plugged into SLOT 1 PORT 5 and see if that makes any difference.

Usually, MLX Sets and their adjuncts DO NOT bring down the entire module, so I would be looking at replacing the module in SLOT 1 if the above test doesn't prove anything.

What did the ERROR LOG show prior to your replacing SLOT 2?


RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
Re: Legend R5 issues
#96117 01/26/10 08:51 AM
Joined: Dec 2009
Posts: 10
nb402 Offline OP
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Error log was showing similar errors for slot 2 (Multiple 0010 for 02/06 and 02/24). This morning I swapped out the card in slot 1 (also a 408MLX), did a board renumber, reset, and I am still getting similar errors for slots 1&2. Both 408 cards I installed are refurb and from my local BP.

Re: Legend R5 issues
#96118 01/27/10 08:39 AM
Joined: Dec 2009
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nb402 Offline OP
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Swapped the processor last night, everything is fine now! Thanks for the help!


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