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voicemail ringing busy #96192 02/02/10 02:17 PM
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Paul Glasser Offline OP
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I have a acs 6,with pcsmall vm. whenyou call 777 or 78 79, you get a busy. I took out the vm card, took out the batteries to clear the system, and I still get a busy on ext 78,79. Thinking the problem was with the KSU, I put the vm card into my backup acs, now I have the same problem with it.Help

AT&T Systems and Telephones
Re: voicemail ringing busy #96193 02/02/10 02:32 PM
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mdaniel Offline
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Sounds like you have a bad PCVM card.
I have only seen a couple of these go bad, but they sure can.


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Re: voicemail ringing busy #96194 02/02/10 02:39 PM
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Paul Glasser Offline OP
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I figure that, I need to know if I can get the ext 78 and 79 on both ksu's back somehow. I have taken out the vm card, and backup batteries to clear the systems, but they still ring busy.

Re: voicemail ringing busy #96195 02/02/10 02:42 PM
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mdaniel Offline
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They will ring busy if X78 and 79 are not in hunt group 7 with a working PC card VM.


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Re: voicemail ringing busy #96196 02/02/10 03:20 PM
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Paul Glasser Offline OP
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I have try it both ways, in the hg7 , and not in. Normaly if hg7 isn't program and you dial 78, or 79, the vm saids you are being transfer to the operator, but all i get is busy.

Re: voicemail ringing busy #96197 02/02/10 03:29 PM
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mdaniel Offline
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Quote by Paul: "All I get is a busy"


You will if your PC card VM is dead...........

And you should if you don't have a PC card VM in the ACS.


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Re: voicemail ringing busy #96198 02/02/10 04:15 PM
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hbiss Online Content
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I need to know if I can get the ext 78 and 79 on both ksu's back somehow.

Back for what? If you don't have a PVM card in the slot what do you want them to do?

-Hal


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Re: voicemail ringing busy #96199 02/02/10 06:42 PM
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Paul Glasser Offline OP
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I have another pc small that i know works, but i am still getting the busy single on 78 79 777 even with the hg7 program, the bad card did something too the ksu ports. The customer needs a working vm system.

Re: voicemail ringing busy #96200 02/02/10 07:32 PM
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mdaniel Offline
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Never seen that one before.
Are you 100% sure that 78 and 79 are the only ext's in HG-7 and are you 100% sure that the PVM you have is good?


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www.regal-comm.com
Re: voicemail ringing busy #96201 02/03/10 03:39 AM
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Paul Glasser Offline OP
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At this point i am not 100% sure of my own name, I am taking your advise, and getting a vm card, Thanks for your help

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