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Joined: Apr 2007
Posts: 12
Member
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OP
Member
Joined: Apr 2007
Posts: 12 |
We Have a customer with a Merlin messenger v4.
Over the week-end something happened and now no one can access the v-mail system. Dialing in gives a
"buzy" tone. The system has been re-booted and the card removed and reseated, Giving the same result.
The card has a single red light displayed after boot up, I don't remember if this unit displays anything else if it's happy ... been about 4 years since we've had to do anything with it. any trouble shooting tips would be appreciated.
Thanks, Jeb
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Joined: Dec 2005
Posts: 9,164 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,164 Likes: 8 |
If all voicemail ports are in the correct group, and all programming is correct....the hard drive could be corrupt/bad.
I Love FEATURE 00
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Yeah, sounds like the HD.
Just for kicks try dialing your V-Mail ports and see what you get.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Red light is not good. Probably hard drive.
Good luck.
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Joined: Apr 2007
Posts: 12
Member
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OP
Member
Joined: Apr 2007
Posts: 12 |
Thanks Guy's that was my quick take on it. But thought I should ask the experts as we don't work on these systems all the time and haven't see all the glitches. Now Just have to give the bad news to the customer and get a replacement unit in.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I'll shoot ya a PM NSI TECH, about fixing that VM.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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