|
|
Joined: Feb 2011
Posts: 14
Member
|
OP
Member
Joined: Feb 2011
Posts: 14 |
Scenario: put processor in slot 3, PM in slot 4. Here's the screw up... Simone put the backup restore in slot PM module slot 1 and the VM 4 port card in processor module slot 1!!! I had them re-seat and put everything in correct place but system is still in test mode when VM is accessed.
Is this system hosed or is there something else we can try? #989 perhaps? Thought about it but the KSU side works fine. Just the Partner Messaging is hosed up.
|
|
|
Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
|
|
Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Did you make sure that the 4-port PC card was in slot (1), the left slot of the PM?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
|
|
|
|
|
Joined: Feb 2011
Posts: 14
Member
|
|
OP
Member
Joined: Feb 2011
Posts: 14 |
When I pre-programmed the system yes. When the installer attepted to install the had the PC cards in the wrong slots ie BR/RA was in slot 1 of PM mod and the 4 port PC card was in the ACS slot 1.
PM is R7 BTW...
During troubleshooting I was assured all PC cards were now in correct module and slot.
|
|
|
|
|
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
|
|
Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Then I would try a power cycle.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
|
|
|
|
|
Joined: Feb 2011
Posts: 14
Member
|
|
OP
Member
Joined: Feb 2011
Posts: 14 |
Done... Same condition. I'm just at the point where I have to default the ACS and restore. Since I can't access the admin mode for the PM I can't default it. Would powering up with 4 port PC card in processor make the PC card go bad?
|
|
|
|
|
Joined: Feb 2005
Posts: 12,334 Likes: 3
Member
|
|
Member
Joined: Feb 2005
Posts: 12,334 Likes: 3 |
Very possible though I can't tell you for sure because naturally I've never done that. Forget playing with the ACS if it's working properly, it's not going to get the PM working. You need to get yourself another PM license card.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Forums84
Topics93,970
Posts637,434
Members49,704
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Professor Shadow),
143
guests, and
40
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
