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Originally posted by OBTW:
We have been installing more and more voip/softphone applications on people's laptops . The service works great as long as they are connected to "our" network . For people that travel alot and connect through a drop in their hotel room the voice quality varies widely . This is not the fault of our softphone application but a limitation of the network they are connecting to . I only see this getting worse not better in the near future as more and more voice packets are being sent and received over the internet . How much more can this virtual tunnel grow without a broad leap in technology ? Personally I am going to take a wait and see attitude in off local network voip services .
The varying voice quality your laptop users are experiencing is the result of an "Un-managed network" I mentioned in my earlier post. The below link is for a free Webinar on VoIP challenges I just found:

https://www.phoneplusmag.com/webinars/calendar_webinars.asp/view/upcoming