Now I was feeling realy good this afternnon and then Corwyn had to go throw a bunch of reality into my soup.

Here's a question for you all. Before VOIP, do you remember being beaten over the head with CTI? Every customer was going to buy into Unified Messaging, Email Readers, desktop call control. Then you go out and put in a few and the email reader tried to read everthing including headers and footers. Then we got mad at the French for not supporting us on various world issues and then we all stopped using our email readers because it sounded like the French guy on TV. Then the customer who bought into the whole ball of wax decided to replace all of his PCs with the latest and the greatest and now none of his CTI stuff works and he's going to have to spend a bunch on upgrading his application server. CTI did not catch on as well as was expected because the applications were nice but not essential and the price never came down to a level that would allow it to be main stream. Who buys CTI now? Customer who have a legitimate need. The buzz word of the future will be CONVERGED. = The convergence of telecom, CTI, VOIP regardless of the underlying prcessor and operating system.

[Linked Image from sundance-communications.com]