Arthur,
Did you do alarms at one point? Just think I recognize your name.
Anyway, I don't understand when you said "Stole My Customer" I too have gone over and above for my customers, then some slick sales person comes in and takes over the account. Or in other cases, maybe the customer shopped around and found another vendor 2C cheaper (which is more likely). IMHO, the problem is not the vendor that took over your account, but the lack of loyalty today with customers. Years ago, the telephone guys were the bible when we spoke to a customer, today, their IT guy is the bible. Just saying, you never own a customer, they actually own you, since you don't own a customer, it is not stealing when you lose a customer. What I will also say to you as a long time vendor in this industry, it certainly sucks and bothers me as well when a customer does not appreciate all your years of service and leave you.
I feel that pain and it sucks!!!
