Thanks for the reply, I've changed the camp-on settings for the CRA, and for the "Audio for Camped-On Announcement Calls" I only have ringback or Announcement Station. Any ideas?
Also, we're experiencing an issue where calls progressing through this hunt group, 2002, are somehow making their way over to a monitor-only hunt-group, 2001, which is causing a lot of misdirected calls. Any ideas where this might happen? Thanks again for your help!
