Okay, so the VM works after 60 seconds, took out the overflow destination so they don't hear a message every 15 seconds as recommended.
I guess the only thing I am having trouble figuring out is this "queue" she keeps mentioning. With 4 receptionists at this small office, i have moved it to three rings. This is ample time for all of them to answer if they aren't busy.
When she says queue, she indicates that no phones ring as if they are held somewhere, and then once they are free (before recall timer expires) it should ringback to that free agent(s).
I'm trying to follow this admin guide
https://laseronecom.com/v6.0/assects/resources/mitel/5000%20guides/5000_2.3_admin_%20guide.pdf working with pages 122/123
In this case would I make a new huntgroup with a ghost station as use that as the "queue"?
