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Joined: Jun 2012
Posts: 8
Member
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Member
Joined: Jun 2012
Posts: 8 |
I hate to liven a 1+ year old post but this never seems to have been solved and I currently am in the same situation of inheriting a platform and not getting queues properly.
Here is how my setup is supposed to work
1) Caller rings in 2) Rings twice 3) no answer, move to main operator (2 rings) 4) no answer move to queue 5) overflow should wait for 60 seconds before sending to voicemail otherwise next free agent picks up.
Here is the current setup once it rings to the huntgroup:
a) I adjusted my timer for the HG so that it only rings twice (8 seconds roughly)
b) added the main operator to the members of the HG second as the next free agent
c) My overflow announcement is set to hangup already
d) Camped device calls is "board"
e) Camped Announcement calls is set to "ringback" as i only have "ring back" our "announcement station" to choose from.
My timer settings on the HG are as follows: No Answer Advance: 8 Announcement: 18 Overflow: 15 Recall: 60 Wrap Up: 15 (has big red X over it) Avg. Connect time: 60
I'm sure its just something small I'm missing but I have beat me head against this for hours now with no luck. Any thoughts?
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