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IP Office 500 V2 problem with combo boards
#100402 09/26/11 04:59 PM
Joined: Jul 2010
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I am installing am IP Office 500 V2. When you access the configuration via Manager it is seeing the combo boards. It is saying unkown for the trunks and when a phone is plugged into the card it will not light up or anything. What do you do to correct this? I have an 8 station board in the third slot and it is working correctly. It is the 2 combo boards in the first 2 slots that are not working.

AT&T Systems and Telephones
Re: IP Office 500 V2 problem with combo boards
#100403 09/26/11 05:12 PM
Joined: Jun 2001
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What software release R.7 are you running? 5,12,24
Try running (12) on your IPO R.7 and see if this fixes your issue.
I have heard through the grape vine to stay away from (24) for the time being.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
Re: IP Office 500 V2 problem with combo boards
#100404 09/26/11 06:20 PM
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7.0(5)

Re: IP Office 500 V2 problem with combo boards
#100405 09/26/11 06:53 PM
Joined: May 2002
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Moderator-Avaya, Polycom
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What type sets 1400's or 5400's Not 4400's I hope

Re: IP Office 500 V2 problem with combo boards
#100406 09/26/11 06:58 PM
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Quote
Originally posted by smithstelephones:
7.0(5)
Yep, upgrade your IPO to 7 (12) and see if that fixes your problem.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
Re: IP Office 500 V2 problem with combo boards
#100407 09/27/11 03:41 PM
Joined: Mar 2002
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I had the same issue. In the process of upgrading to see if that fixes things.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Re: IP Office 500 V2 problem with combo boards
#100408 09/28/11 07:36 AM
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I have had the same issue with the combo card in the R7 as well as the R6 and R6.1.

Re: IP Office 500 V2 problem with combo boards
#100409 09/29/11 03:33 PM
Joined: Mar 2002
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Moderator-Avaya, Nortel
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FYI.. upgrade fixed the issues.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Re: IP Office 500 V2 problem with combo boards
#100410 09/30/11 05:11 PM
Joined: Oct 2007
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New combo card recently being shipped do require newer 7.0.12 to make it work . I had problem with VCM not being recognized on 7.0.5


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