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Joined: May 2007
Posts: 426
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Member
Joined: May 2007
Posts: 426 |
I have a key voice the AA works good but when transfers the calls to ext. they ring then fall back to the Operator and its all ext. also when the Operator transfers a call it will come back instead of going to the voice mail box. It all looked ok in the voice mail blind transfers in all box's. Any thoughts about this.
Thanks
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Joined: Dec 2005
Posts: 9,182 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,182 Likes: 9 |
It might be just me, but I'm not able to understand the scenario. Could you elaborate on the problem :confused:
I Love FEATURE 00
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Your transfer recall time is shorter than the timer for fwd no answer to voice mail.
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Joined: Nov 2007
Posts: 90
Member
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Member
Joined: Nov 2007
Posts: 90 |
Check to see if the VMS Cover group is configured properly.
Andy Ellis
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Joined: May 2007
Posts: 426
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Member
Joined: May 2007
Posts: 426 |
Rather that might be it will check it out already checked the cover group
Thanks
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