sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Callpilot 100 and MICS Problem

I have a simple question, im really new to the phone system world, i have a MICS 5 line system along with the callpilot 100 voicemail. we have 12 ext's all with access to all 5 lines using T7316E phones.

My problem is that when a call is transfered to another extension that extension never transfer's the call to voicemail like it should and it will ring back the ext transfered from with a callback no answer message.

all ext's are setup to forward no answer to 244 (callpilot DN) after 4 rings.

So i really cant understand why it will not pick up , it picks up on some of the ext's but 3 of them will not.

any help would be great.

Check your "Transfer Call Back" settings. It's probably conflicting: ie: Rings set to 3, which will over-ride your CFNA to Call Pilot, and send unanswered calls back to the person that transferred the call to that phone.

thanks for the info that sounds like it would work, like i said im new to the norstar system, would the "Transfer Call Back" setting be under Terminals & Sets?

Sorry i answered my own question, i found the "Transfer Call Back" setting, it was set to 3 while the CFNA was set to 4. This fixed my problem thank you very much