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Joined: May 2008
Posts: 26
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A client has an MICS system....they have 2 receptionists...both have Plantronics wireless headsets....one is working just fine....the other has problems....mic cuts out...doesn't seem to hold a charge and a clipping noise in her ear....have exchanged headsets between the two women....the problem stays with the same receptionist....have replaced parts and the problem remains....can it possibly be the phone?...this one has me stumped...any help for me?
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
have you tried swapping the phones ?
Skip
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Serving SW and West central Fl since 1984
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Joined: May 2008
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Hmmmm.....know what....I haven't but I'll ask the client if they have.
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Joined: May 2008
Posts: 26
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The phone has been swapped and the problem remained...it has to be something so obvious I can't find it.....it always is.....Help?
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
if you have swapped both complete units (phone and headset ) my next step would be to take the offending unit (phone and headset) back to the MDF and try it there
Skip
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Serving SW and West central Fl since 1984
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Joined: May 2008
Posts: 26
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Thanks Skip....the one thing we didn't try was plugging the charger/receiver into a different AC outlet. The client did it this afternoon and now I am waiting to see what if anything happens....curious....What would taking the units back to the MDF do?
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Takes the jack & wiring out of the equation...which I don't think is the problem.
Try taking the receptionist out of the equation. That means give the headset to someone else to try.
Some people just don't like headsets of any type and will come up with any excuse not to use them...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2007
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Is the base near a CRT computer monitor, florescent light etc?? Are the headsets on different frequencies? Have the headsets always returned to their respective bases for charging??
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
As for the charging issue, it's almost always user error....not setting it into the charger completely.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
taking it back to the MDF does more than taking the "wiring and jack" out of the equation, it also physically moves it which takes RF out of the mix also
I believe in starting at the beginning
Skip
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Serving SW and West central Fl since 1984
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