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#158807 05/10/07 09:57 AM
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TVA 50:

I have a customer who has 2 female clients that are being cut-off while leaving a message. My personal experience in the past has proven that talk off occurs usually with female voices & usually the systems think they are hearing the dtmf for the * key. I can't figure out how to disable the star key in the PCS mailbox settings, any ideas PLEASE? TIA

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#158808 05/10/07 10:10 AM
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How long does it take before they are cut off? Does the system come on and say "Thank you for calling" or are they just disconnected immediately?

#158809 05/10/07 10:37 AM
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the time varies between 20 to 40 seconds, the system tells the caller, "TYFC". I have the timers in the Mbox COS maxed out BTW

#158810 05/10/07 11:03 AM
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ck the rev on that TVA there is a patch for cutoffs!!

#158811 05/10/07 11:21 AM
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Installing the upgrades now!

Thank You!!

#158812 05/10/07 12:00 PM
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I did a tda 100/tva 200 upgrade 2 years
ago from a td 1232 and a tvs 200 and the tva 200
sat on the wall for a year ( massive cutoff /talkoff issues)untill that patch came out let me know if that solves your problem...


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