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Joined: Jan 2005
Posts: 16
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Joined: Jan 2005
Posts: 16 |
TVA 50:
I have a customer who has 2 female clients that are being cut-off while leaving a message. My personal experience in the past has proven that talk off occurs usually with female voices & usually the systems think they are hearing the dtmf for the * key. I can't figure out how to disable the star key in the PCS mailbox settings, any ideas PLEASE? TIA
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Joined: Jun 2006
Posts: 211
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Joined: Jun 2006
Posts: 211 |
How long does it take before they are cut off? Does the system come on and say "Thank you for calling" or are they just disconnected immediately?
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Joined: Jan 2005
Posts: 16
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Joined: Jan 2005
Posts: 16 |
the time varies between 20 to 40 seconds, the system tells the caller, "TYFC". I have the timers in the Mbox COS maxed out BTW
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
ck the rev on that TVA there is a patch for cutoffs!!
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Joined: Jan 2005
Posts: 16
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Joined: Jan 2005
Posts: 16 |
Installing the upgrades now!
Thank You!!
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
I did a tda 100/tva 200 upgrade 2 years
ago from a td 1232 and a tvs 200 and the tva 200
sat on the wall for a year ( massive cutoff /talkoff issues)untill that patch came out let me know if that solves your problem...
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