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Joined: Jul 2006
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I have a customer who uses a Pitney Bowes Postage Machine. The machine is hooked up via an Analog Station through a Samsung phone system. The customer's trunking needs grew to the point that they upgraded from 12 analog lines to a PRI. Now the Pitney Bowes won't finish it's download. When listening to the line I hear what appears to be handshaking between the modem in the Pitney Bowes and the data center. After roughly 1.5 minutes there is a disconnect.

When I spoke with tech support at Pitney Bowes they said the machine needs a "Dedicated Analog Line", which is absolutely ridiculous.

Has anyone successfully connected a Pitney Bowes postage machine over a digital line? Any suggestions? I'm thinking it's a timer issue which is going to be a trial and error process.

Thanks - Tom-

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I have these machines connected through a Comdial FXII and Legend R7. Both are PRI and have never had any issues. I do recall having to adjust the baud rate at the Legend site though.

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I know the Pitney Bowes machine we have is notorious for having exactly the problem you describe and it's connected to a POTS line. Eventually it does finish. Does yours act like that or does it never work?

-Hal


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I had a customer with a pitney bowes machine that never worked right, and it was connected to POTS.

Once the owner found out how much they were paying for it they went back to stamps, so the problem got solved. smile

If I remember correctly they would have to retry half a dozen times or so till it would reliably connect.

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Is the machine working off of an analog port on the Samsung? If so, make sure that you have the clocking set on the PRI card.

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I've had a lot of problems with Pitney Bowes in the past. Just to keep things simple I usually split the fax line and use it. I try not to connect analog devices through the phone switch unless I have to, there are too many variables that can cause problems and the first thing any manufacturer is going to do is point at the phone switch.
Another thing I always insist on is at least one analog line no matter how many PRI's the customer has.


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I run into this often with my Avaya Communications Managers. The problem is the analog card that connects to the pitney bowes is never in the same gateway as the PRI. So the call must travel between gateways via IP. This can cause issues. The fix is usually to adjust the IP codec settings and allow modem calls to "pass through". This probably doesn't help you with your Samsung issue, but it's my $0.02...


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Wow - I really appreciate the feedback. The Pitney Bowes was working on POT lines, yes phonemeister it is connected to an analog station port (SLI) on the Samsung, Cracker the customer does not have ANY analog lines so it has to run via the phone system, and Hal it NEVER finishes it's download now.

I will see if I can get on the phone with the engineers at pitney bowes. My guess is it's a timing issue since it appears to timeout and disconnect.

By the way here's a good chuckle: Pitney Bowes phone tech in response to the customer not having an analog line "What I think you should do is take the machine home at night and plug it in there, it will download the rates and you will be all set for the next day." :rofl:

-Tom-

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What system are they using? If its a 100, i have had problems with certain PRI cards in certain cabinets and using SLI. They have noise on the single line ports. It has something to do with a circuit on the cabinet, or so i was told. Make sure the PRI is up to date and you can try switching to a different PRI card to see if it helps.


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We had a Pitney Bowes that WASN"T connected to a phone line and was CRAP......


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