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How to configure voicemail (extentions in group)
#185822 07/21/06 10:21 AM
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Lee Offline OP
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I had my voicemail working over the past year. Using WinAdmin, I assigned extention 25, 26, 27 and 28 as SLT/Voicemail. And set MW to VM port 45654. I set Direct Inward Termination to 45654.

Everything worked well until, to free extentions 10 to 30 for phones, and assigned VM to extention 31, 32, 33, and 34.

Now 45654 gives a busy tone, instead of going to voicemail. Ugh..

I can DIT to any extention, but I have lost my group. Is there somewhere I need to assign my VM group?
Thanks.

Toshiba Telephones and Equipment
Re: How to configure voicemail (extentions in group)
#185823 07/21/06 10:29 AM
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Which phone system & voice mail do you have?


Phil

SCCE, TTA, CTP
Re: How to configure voicemail (extentions in group)
#185824 07/21/06 06:52 PM
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I would guess you have a CTX of some type since you said you used Winadmin. Not sure about voicemail. You can make voicemails any extension numbers you want. I wouldn't make then the next consecutive numbers.

They would be in a Hunt group. Since you changed the numbers, the probably are not anymore. The hunt group may still exists, with the pilot, if any. I'm just guessing, but it looks like 45654 is the pilot extension for the voicemail. Look for the hunt group with that as pilot.

Since you already changed things once, why don't you make the VM extensions a higher extension numbers like 4501-4504. Then you willl be fine up to ext 44 (can't use 45).

Re: How to configure voicemail (extentions in group)
#185825 07/22/06 10:54 AM
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Lee Offline OP
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Correct, it is a ctx100. I see now in hunt group, I need to add members. I'll take your advice and move them up to 4501-4504. If you don't hear from me, everything worked.
thanks.

Re: How to configure voicemail (extentions in group)
#185826 07/22/06 11:41 AM
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Then I guess I hope to NOT hear from you. smile
The extensions 4501-4504 seemed like the best choice to me since you can't use ext 45 anyway (because of 45654 pilot). You can make them anything you want. Nobody calls those exts directly.


Moderated by  Carlos#1, phonemeister 

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