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Joined: Jun 2009
Posts: 17
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Joined: Jun 2009
Posts: 17 |
Yet another Q for you all!
So I set up a call fwd to an external No.
i tried #6011 + 9 + external no also #6013 +9+external no...
with eitehr of these, if i call in, go through our directory the phone does not fwd to the external line. however if i dial the extension from another phone, it does to to the external no.
cix 100 with phone dk3210 model
any help would be appreciated!
Carlos
JCA
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Make sure the voicemail is set for a blind transfer, by putting a "H" after the extension number for that mailbox.
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Joined: Dec 2006
Posts: 810
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Joined: Dec 2006
Posts: 810 |
also make sure tandem c.o. is enabled in cos.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
If you are just doing the #6011 from the phone, make sure you put a # at the end.
#6011 9 XXX-XXXX #
Aslo what p2ii said.
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Joined: Jun 2009
Posts: 17
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ok...still cant get it to work...
I tried #6011 9 XXX-XXXX# and only internal calls are working.
I checked that the tandem co was enabeled. and I get the same behavior. Internall calls transfer just fine, but calls that have cone through our auto attendant do not...Call comes in dial extension no...call goes to VM and not xfrd.
any other suggestions?
Is there a way to set CF-All calls in the network emanager for this extension?
JCA
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Is the DND on in the mailbox?
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Joined: Jun 2009
Posts: 17
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Joined: Jun 2009
Posts: 17 |
DND light is off on the headset, sit that what you mean?
JCA
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Joined: Jun 2009
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or do i need to access the voicemail settings
JCA
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Log into the mailbox in question, but use Stratagy Admin if possible, and makes sure that the DND is off for that mailbox.
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Joined: Jun 2009
Posts: 17
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Joined: Jun 2009
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I dont gave Stratagy Admin, am I abhe to log in to it using network emanager?
JCA
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