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Joined: Jul 2011
Posts: 2
Member
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OP
Member
Joined: Jul 2011
Posts: 2 |
Hello all,
I have an executive that forwards his phone to another employee when he leaves the office. When somone calls his line, it forwards to the other user, showing the caller id. The executive would like it to show his extension instead of the CID. Is there, in EManager, a setting at the station level to make this happen. Is it even possible?
Thanks traveling17
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Yes, but it's system-wide. How about creating a phantom extension on a button assigned to the target phone, then the executive call call forward his extension to that phantom extension? This way, the person receiving the forwarded calls will know that it's from the executive extension because the call will flash on that phantom button.
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Joined: Jan 2010
Posts: 933 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 933 Likes: 1 |
The other option is a SDN of the managers extn on the employee's phone with a delay1 or delay2 ring so no divert required on the managers extn so no way he can forget to set the divert. If the manager has VM it could then overflow after the delay to his mailbox if it doesnt get answered on the managers or employee's handsets.
Regards Carl
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Joined: Jul 2011
Posts: 2
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OP
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Joined: Jul 2011
Posts: 2 |
Thanks for everyone's help. I'm going the route of a phantom. Now the biggest hurdle is getting the receptionist to remember that the button is the Exec's call forwarded Have a great week. Traveling17
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Label the button and make it ring a different tone.
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