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Joined: May 2004
Posts: 31
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Joined: May 2004
Posts: 31 |
I had the sys 48 at home to program. I set up caller ID to work "name and number" and it worked fine. I unplugged the system to bring it to the job and the caller id doesn't work now. All of the mem blocks are still set up and a separate id box works so I know it not Verizon.
Any suggestion would be appreciated.
Lane
ljubb
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Joined: Jul 2001
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Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Are you using an auto att?
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Joined: May 2004
Posts: 31
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Joined: May 2004
Posts: 31 |
No ...I am not using auto att
Lane
ljubb
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Joined: Nov 2003
Posts: 1,313
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i'm guessing you went thru all of these settings just to be sure?
Caller ID Indication
Card Interface Slot Assignment 7-1
MIF (ANI/Caller ID) Assignment 7-3-04
Caller ID Display Assignment for System Mode 1-1-78
Caller ID Display for CAR Key Assignment 4-49
Caller ID Display Assignment for CO/PBX Line 3-44
Caller ID Outgoing CO Selection 4-44
Class of Service (Station) Feature Selection 2 1-8-08 4-3, 4-4,5-7
Station to Class of Service Feature Assignment 4-17
Line Key Selection for Tenant Mode 2-06
Line Key Selection for Telephone Mode 4-12
Extension Line Key Ring Assignment (Day Mode) 4-37
Extension Line Key Ring Assignment (Night Mode) 4-38
CO/PBX Ring Assignment (Day Mode) 4-01
CO/PBX Ring Assignment (Night Mode) 4-02
DIT Assignment 3-42
ANA Assignment 3-43
Caller Name Indication Selection 3-53
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Joined: May 2004
Posts: 31
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I'll re-check all of them tomorrow.
Thanks
ljubb
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Joined: Nov 2003
Posts: 1,313
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you can do caller id without a mif card (mif card will store the callerid) so 7-1 might not be an issue. but check the co cards under 7-1 and make sure that they are set for coid not just coi.
same with 7-3-04. need a mif card.
1-1-78 is where you put the stations to receive the caller id (up to 16)
4-49, 4-37, 4-38 are probably a non issue. it's just for car keys. you probably don't have lines ringing to car keys.
the class of service stuff i'd check.
4-01, 4-02 ringing i would check. the lines have to ring the stations in order to see the callerid
3-42, 3-43 are also a non issue. dit/ana would make it ring only in 1 place
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Joined: May 2004
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Chris.......
Problem was CO line was prev tapped so many times, signal wasn,t clean. Ran new line from CO junction and callr ID is back.
Thanks for the help.
ljubb
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Joined: Nov 2003
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