sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Electra Elite 48

Have Elite 48 with a FMS(2/4)U,at this time I am in the vm with with my laptop,the vm is set as AT after no answer general greeting box should pickup and take message.What is happening is that after no answer vm rings phones 4 times then general greeting picks up plays greeting,take massage disconnects.But will not light msg light and owner of box can't get the massage.

need a little more info.

is this happening after the main greeting answers?

or are you trunk mapping the lines to this box?

is this when the caller doesn't do anything and then it transfer out of the opening box?

Okay, so... Call comes in, rings immediately (in day mode) on extensions, then rings in delay mode (after 4 rings) on the VMail ports?

And it plays the $GREET greeting, or the $OPEN greeting?

You want it to go to a mailbox such as, say, box 180, play a message like "No one is currently available to take your call," then ring again on certain phones, as a "second chance to answer" before taking a message?

Is that right?

In the EZ-Application page, what opening greeting box is listed for your ports? Usually it's $GREET or $OPEN.

Under "Transaction Boxes," What are the transfer, greeting, action, and "after-playing" settings for the opening box?

(i.e. Transfer: Yes--> 180, 00:17, Take-Message, Say-Bye?)

Who "owns" the transaction box?

$Greet should have picked up after AT did not answer.my problem was wrong box number.But after making the change it would not light the message light.So you were right,I created a T Box and made ext 100 the owner copyed the greeting into the T box works fine.Thanks for your help.

Any time.