web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#232566 12/26/06 05:01 AM
Joined: Jul 2004
Posts: 279
Member
Member
Joined: Jul 2004
Posts: 279
Have Elite 48 with a FMS(2/4)U,at this time I am in the vm with with my laptop,the vm is set as AT after no answer general greeting box should pickup and take message.What is happening is that after no answer vm rings phones 4 times then general greeting picks up plays greeting,take massage disconnects.But will not light msg light and owner of box can't get the massage.


If you say you don't know you will get more respect.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#232567 12/26/06 08:06 AM
Joined: Dec 2005
Posts: 170
Member
Member
Offline
Joined: Dec 2005
Posts: 170
need a little more info.

is this happening after the main greeting answers?

or are you trunk mapping the lines to this box?

is this when the caller doesn't do anything and then it transfer out of the opening box?

#232568 12/26/06 03:33 PM
Joined: Aug 2005
Posts: 2,125
Member
Member
Offline
Joined: Aug 2005
Posts: 2,125
Okay, so... Call comes in, rings immediately (in day mode) on extensions, then rings in delay mode (after 4 rings) on the VMail ports?

And it plays the $GREET greeting, or the $OPEN greeting?

You want it to go to a mailbox such as, say, box 180, play a message like "No one is currently available to take your call," then ring again on certain phones, as a "second chance to answer" before taking a message?

Is that right?

In the EZ-Application page, what opening greeting box is listed for your ports? Usually it's $GREET or $OPEN.

Under "Transaction Boxes," What are the transfer, greeting, action, and "after-playing" settings for the opening box?

(i.e. Transfer: Yes--> 180, 00:17, Take-Message, Say-Bye?)

Who "owns" the transaction box?

#232569 12/27/06 04:05 PM
Joined: Jul 2004
Posts: 279
Member
Member
Joined: Jul 2004
Posts: 279
$Greet should have picked up after AT did not answer.my problem was wrong box number.But after making the change it would not light the message light.So you were right,I created a T Box and made ext 100 the owner copyed the greeting into the T box works fine.Thanks for your help.


If you say you don't know you will get more respect.
#232570 12/27/06 04:58 PM
Joined: Aug 2005
Posts: 2,125
Member
Member
Offline
Joined: Aug 2005
Posts: 2,125
Any time.


Moderated by  ttech 

Link Copied to Clipboard
Newest Topics
AT&T Coinsoft
by ChrisRR - 04/30/25 02:39 PM
Inter-tel Encore CX aka Mitel 3000 circa 2008
by Telesystems - 04/27/25 02:20 PM
Just a little of what I've been working on
by John807 - 04/25/25 11:42 AM
Vertical sbx
by Gary S. - 04/25/25 09:59 AM
Forum Statistics
Forums84
Topics94,523
Posts640,000
Members49,851
Most Online5,661
May 23rd, 2018
Newest Members
DEN2MM, ferhat_efe, utec, MoverDub, Kevin usama
49,851 Registered Users
Top Posters(30 Days)
Toner 7
Taddeo 6
dexman 3
Who's Online Now
0 members (), 210 guests, and 40 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0