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#233141 02/15/07 05:51 AM
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Strange question: does anyone know what the warranty period is for a NEC EliteMail Hard Drive/Flash Drive? Customer has a FM2G(8) Flash Drive working on a VMS(8)-U30 card and it has crashed. I did the MF Test to determine the card is ok (I hope). Their old HD was replaced with this new Flash Drive in Sept. 2005. I seem to think the warranty period is for 2 years, but I'm not sure. . .

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#233142 02/15/07 06:23 AM
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Key systems is 2 years. PBX systems are 1 year.

#233143 02/15/07 06:56 AM
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Thank you Cram. Can I get a second confirmation on that?

#233144 02/15/07 06:59 AM
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uhmm...why not call NEC rep or the distributor you got it from ?


Skip
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Serving SW and West central Fl since 1984
#233145 02/15/07 07:46 AM
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Unfortunately, I'm not a distributor for NEC and the vendor that replaced their HD back in '05 says it has a one year warranty. But, my gut says that's not true, and I would hate to repalce and charge my customer if it is still warrantied by NEC.

#233146 02/15/07 08:15 AM
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well if you didn't sell it and your not a NEC dealer how would you get NEC to honor the warranty ?

If it where me I would call the NEC rep and ask him

I would be surprised to find a VM warranted for longer than a year


Skip
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Serving SW and West central Fl since 1984
#233147 02/15/07 08:53 AM
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Thanks

#233148 02/25/07 09:19 AM
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If you touched it and are not an nec certified technicain that works for a current nec associate you have voided your customers warranty anyway.

#233149 02/25/07 02:59 PM
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Its 1 year.. hope this helps laugh

#233150 03/18/07 11:22 AM
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BCOM,

If you post the Bar Code, I'll be happy to look up the warranty expiration.

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