sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems More IPK II Shenanigans

Paul,
Thanks for your help,
I have changed TBOX 100 to release(much better than what was happening before) and now what is happening is the 2nd caller is being put on hold, hears the on hold music for about 5 secs and then re hears the initial message/comfort message.
1.01 is the installed firmware on the switch.

Cheers
Scar.

If the software releases are the same in Aus as in US, I would highly suggest upgrading to the most current version 1.60 which is available on the NEC website if you have a tech ID.

www.necntac.com

You will also need to upgrade your PCpro software which is also available on the same site.

You may be wasting a lot of time troubleshooting issues that have been fixed in the software.

Make sure to do a backup with PCpro before doing the upgrade.

D

Thanks Doghart, I believe we have different versions over here, The current version is 1.03 over here. Who said we were behind the times

Thanks to PaulW bench testing the system he has found a solution.
I changed 20.09.07 to allow call queing. Previously the VMS saw VE 201 as being engaged and wouldn't transfer the call, Now calls can que at VE 201 and works perfectly.

Once again thanks everyone for all the help and suggestions. Now can get a rather difficult customer off my back..

Scar.