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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
I have an ACD member that all of a sudden can't Log in. All buttons still programmed, remains a Group member but got lock up. Any help or any idea would be much appreciated. :bang:
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Check things like a callback, try & cancel it. Maybe DND is activated. I had this a long while back & I think it was something like that. Hope this helps. This is just basic ACD correct, using make busy/unbusy of some sort.
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Joined: Feb 2007
Posts: 2,473
Member
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Member
Joined: Feb 2007
Posts: 2,473 |
No it is not basic. Its stand alone computer at medical facility. No call back, no DND. You can press log in button but it won't let you log in.
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Joined: Sep 2008
Posts: 56
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Joined: Sep 2008
Posts: 56 |
use the tally o code to reset. I think it may be code 69
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
So what kind of ACD is it? CCWX or Global Nav?
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Joined: Oct 2006
Posts: 61
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Joined: Oct 2006
Posts: 61 |
Did you reset the phone system. If anyone is log in to any ACD group will be automatically log out with a reset. So make sure that they all log back in.
Alone we can do so little; together we can do so much
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
Sorry guys for delay. Was to busy. DP it is CCWX and RL, I didn't reset the system. To complicated. They working late and it is no way to reset it during the Day operation, but I am intent to do so anyway.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
CCWX is very stable, a PBX reset probably is not needed. Is the button programmed as a F1042?
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Joined: Feb 2007
Posts: 2,473
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Member
Joined: Feb 2007
Posts: 2,473 |
Yes it is. The phone was used for a long time, but it has been twice happened. And every time I was suggested by NEC to change port on the system or reset it. I changed and problem was solved but right now I have no spare ports and I am not upgrading for new card either.
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