|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
Just installed a new sv8100 with a UM8000 voicemail.
Everything seemed fine until we recorded all the voicemail greetings.
They all sound distorted, and loud. The built in system prompts are normal, but all of the user's mailbox greetings and the main opening box greetings are all a lot louder than the canned prompts and distorted.
All the greetings are being recorded from brand new 12 button sets, no trunks involved at all.
Going to call Active Voice this afternoon, but wondered if anyone else had this issue?
D
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2006
Posts: 731
Member
|
|
Member
Joined: Jul 2006
Posts: 731 |
|
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
Hey JT, haven't seen you around in a while..... Looks like an issue with SOME systems running 3.10 with UM8000. Program 82-08 (new for 3.10) allows you to adjust the pad between dterm and analog stations. I just bumped it down a couple of notches and we're all good now, except for having to re-record every stinking greeting....  D
|
|
|
|
|
Joined: Jul 2005
Posts: 1,336
Member
|
|
Member
Joined: Jul 2005
Posts: 1,336 |
Thanx Doghart.
I'll put this with the rest of my "what if I see this here info" Is it the latest version of UM8000 software as well?? Latest we have here is V.11.2.1.3
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
|
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
Paul Yes, the UM is 11.2.1.3. Latest release here as well. Also, on a side note..... I noticed when setting up several UM's on this version that when you log in for the first time and walk through the initial setup/registration when it asks for the PBX type the default original choice is SV8100. DO NOT click on continue!!!! If you do your database will get mucked up. Even if you're installing on SV8100, select sv8300, then re-select SV8100 then click on "submit". If you leave the default selection a bunch of the integration options are missing and the only fix is to default the UM and re-key.... what joy! (ask me how I know this!!)  D
|
|
|
|
|
Joined: Jul 2006
Posts: 731
Member
|
|
Member
Joined: Jul 2006
Posts: 731 |
Hey, CS!
That's just wonderful news regarding the UM8000 intial setup. I have'nt ran into any issues with that yet.
|
|
|
|
|
Joined: Jul 2005
Posts: 1,336
Member
|
|
Member
Joined: Jul 2005
Posts: 1,336 |
Originally posted by doghart: Paul
Yes, the UM is 11.2.1.3. Latest release here as well.
Also, on a side note..... I noticed when setting up several UM's on this version that when you log in for the first time and walk through the initial setup/registration when it asks for the PBX type the default original choice is SV8100.
DO NOT click on continue!!!!
If you do your database will get mucked up.
Even if you're installing on SV8100, select sv8300, then re-select SV8100 then click on "submit".
If you leave the default selection a bunch of the integration options are missing and the only fix is to default the UM and re-key.... what joy! (ask me how I know this!!)
D I've noticed this was well that's why I have the following string on a memory stick as a text file "F1 ISVM=10,15 CID=0,0 INT=DIGITAL RCV=6,10" to add later if this happens.
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
|
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
Originally posted by paulw: Originally posted by doghart: [b] Paul Yes, the UM is 11.2.1.3. Latest release here as well. Also, on a side note..... I noticed when setting up several UM's on this version that when you log in for the first time and walk through the initial setup/registration when it asks for the PBX type the default original choice is SV8100. DO NOT click on continue!!!! If you do your database will get mucked up. Even if you're installing on SV8100, select sv8300, then re-select SV8100 then click on "submit". If you leave the default selection a bunch of the integration options are missing and the only fix is to default the UM and re-key.... what joy! (ask me how I know this!!) D That's it exactly!! Also will not let you edit the email message template or select a language per mailbox... I'm sure there's more...
|
|
|
|
Forums84
Topics94,514
Posts639,943
Members49,846
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
133
guests, and
33
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
