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Joined: Mar 2006
Posts: 193
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Posts: 193 |
One of my customers has an IPK II and they just switched to a cable modem for their trunk lines (3). They are having a problem with their customers and themselves calling into their ksu. They are fully automated and it only happens maybe 1 out of 5 calls. The cable co says it is not them, I have increased the gain in prg 81.10.03.
Any ideas?
Chris
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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What is happening? Normally Comcast ALWAYS has call waiting on one line as the package goes.
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Joined: Mar 2006
Posts: 193
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Here in British Columbia, Canada businesses use Shaw cable if they would like their phones via cable.
Chris
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
SIP, regular POTS lines? What is happening?
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Joined: Mar 2006
Posts: 193
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Regular POTS lines, customers can reach someone 1 out of every 5 times on their cell phone.
I am assuming you can change a db prg for tx ?
Chris
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Joined: Jun 2006
Posts: 1,624
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What happens the other 4 times when they cannot reach someone? Is it only cell phones that are having issues?
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Mar 2006
Posts: 193
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Posts: 193 |
Yes it is only cell phones that are having the issue the other 4 times the call will go through. Land lines are fine.
Chris
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
This is going to be a LEC/cell company problem. Common around here. The cell companies don't seem to get the message as quickly, or at all, that the customer has changed LEC. Bet you'll find that the ones that do get through are all the same cell company, and the ones that don't are a different cell company.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Mar 2006
Posts: 193
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