web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#243871 05/28/10 11:14 AM
Joined: Mar 2006
Posts: 193
Member
OP Offline
Member
Joined: Mar 2006
Posts: 193
One of my customers has an IPK II and they just switched to a cable modem for their trunk lines (3). They are having a problem with their customers and themselves calling into their ksu. They are fully automated and it only happens maybe 1 out of 5 calls. The cable co says it is not them, I have increased the gain in prg 81.10.03.

Any ideas?

Chris

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#243872 05/28/10 12:48 PM
Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
What is happening? Normally Comcast ALWAYS has call waiting on one line as the package goes.

#243873 05/28/10 01:29 PM
Joined: Mar 2006
Posts: 193
Member
OP Offline
Member
Joined: Mar 2006
Posts: 193
Here in British Columbia, Canada businesses use Shaw cable if they would like their phones via cable.

Chris

#243874 05/28/10 07:09 PM
Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
SIP, regular POTS lines? What is happening?

#243875 05/28/10 07:14 PM
Joined: Mar 2006
Posts: 193
Member
OP Offline
Member
Joined: Mar 2006
Posts: 193
Regular POTS lines, customers can reach someone 1 out of every 5 times on their cell phone.
I am assuming you can change a db prg for tx ?

Chris

#243876 06/01/10 02:49 AM
Joined: Jun 2006
Posts: 1,624
Member
*****
Offline
Member
*****
Joined: Jun 2006
Posts: 1,624
What happens the other 4 times when they cannot reach someone? Is it only cell phones that are having issues?


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix

#243877 06/01/10 02:51 AM
Joined: Mar 2006
Posts: 193
Member
OP Offline
Member
Joined: Mar 2006
Posts: 193
Yes it is only cell phones that are having the issue the other 4 times the call will go through. Land lines are fine.

Chris

#243878 06/01/10 04:02 AM
Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
*****
Offline
RIP Moderator-Mitel, Panasonic
*****
Joined: Dec 2005
Posts: 7,056
This is going to be a LEC/cell company problem. Common around here. The cell companies don't seem to get the message as quickly, or at all, that the customer has changed LEC. Bet you'll find that the ones that do get through are all the same cell company, and the ones that don't are a different cell company.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#243879 06/08/10 03:10 AM
Joined: Mar 2006
Posts: 193
Member
OP Offline
Member
Joined: Mar 2006
Posts: 193
thx.

Chris


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
3 members (dans, Toner, Curlycord), 106 guests, and 250 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5