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#255663 02/17/05 07:40 AM
Joined: Sep 2004
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When i dial 0 from another extension and day and nite attd. is activated why does it go to the audix access message? thanks for any help.

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#255664 02/17/05 09:14 AM
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It could be that the zero button on you attd. setup is set up for a specific route. If it only happens on that phone extension, I would check the COS for the extension. Was the person who had the extension previously set up for a unique situation.

Good Luck

2wire

#255665 02/17/05 11:22 AM
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i apologize, it's all extensions...

#255666 02/18/05 04:08 AM
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Chris Howard
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Chris Howard
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You Have mail


William C. Howard
#255667 02/18/05 05:51 PM
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So what your saying is that pressing 0 from any extension in your office sends you do audix. I have seen this happen if the programmed operator position is unplugged/unavailable. Is your QCC or DLC console plugged in? What happens when outside callers press 0?

#255668 02/19/05 12:18 AM
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There is no problem from outside because when you dial the main number you get the auto attd. The problem is when you dial 0 from any extension and the day and nite are activated you get the audix access message. Now when you dial the console extension you do get the auto attd.

#255669 02/22/05 05:58 AM
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Chris Howard
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Chris Howard
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You need to look at the Intuity Audix programing, Look at the convering Ext. on the users mail boxs and the system covering Ext.


William C. Howard

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