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Joined: Sep 2004
Posts: 13
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OP
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Joined: Sep 2004
Posts: 13 |
When i dial 0 from another extension and day and nite attd. is activated why does it go to the audix access message? thanks for any help.
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Joined: Jul 2001
Posts: 126
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Joined: Jul 2001
Posts: 126 |
It could be that the zero button on you attd. setup is set up for a specific route. If it only happens on that phone extension, I would check the COS for the extension. Was the person who had the extension previously set up for a unique situation.
Good Luck
2wire
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Joined: Sep 2004
Posts: 13
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OP
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Joined: Sep 2004
Posts: 13 |
i apologize, it's all extensions...
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Joined: Apr 2004
Posts: 207
Chris Howard
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Chris Howard
Joined: Apr 2004
Posts: 207 |
William C. Howard
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Joined: Feb 2005
Posts: 3
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Joined: Feb 2005
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So what your saying is that pressing 0 from any extension in your office sends you do audix. I have seen this happen if the programmed operator position is unplugged/unavailable. Is your QCC or DLC console plugged in? What happens when outside callers press 0?
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Joined: Sep 2004
Posts: 13
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OP
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Joined: Sep 2004
Posts: 13 |
There is no problem from outside because when you dial the main number you get the auto attd. The problem is when you dial 0 from any extension and the day and nite are activated you get the audix access message. Now when you dial the console extension you do get the auto attd.
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Joined: Apr 2004
Posts: 207
Chris Howard
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Chris Howard
Joined: Apr 2004
Posts: 207 |
You need to look at the Intuity Audix programing, Look at the convering Ext. on the users mail boxs and the system covering Ext.
William C. Howard
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