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Joined: Feb 2004
Posts: 842
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Joined: Feb 2004
Posts: 842 |
Here is a complaint from a customer.
"When I transfer a call to any extension and I have another incoming the first caller can hear me talking and can't hear the person I origanlly transfed the call to."
Is this the conference bridges being used up?
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Joined: Jun 2001
Posts: 10,631
RIP Admin-Founder
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RIP Admin-Founder
Joined: Jun 2001
Posts: 10,631 |
It doesn't sound like they transferred the call correctly if they can still hear the person who transferred the call.
or you didn't explain the complaint well.
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Joined: Feb 2004
Posts: 842
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Member
Joined: Feb 2004
Posts: 842 |
I've seen this on other FX sites as well.
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Joined: Apr 2004
Posts: 731
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Joined: Apr 2004
Posts: 731 |
Is this happening only on the recptionest phone ? are they using Impact attendant or just a telephone?
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Joined: Feb 2004
Posts: 842
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Member
Joined: Feb 2004
Posts: 842 |
They are using SCS 24 button phones.
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Joined: Feb 2004
Posts: 323
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Member
Joined: Feb 2004
Posts: 323 |
Is it 190? Seems that I had an install with 190 that had this problem and upgradeing fixed it.
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Joined: Feb 2004
Posts: 842
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Joined: Feb 2004
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